We follow a protocol that conforms to the rules applying to all countries where Hospira is present: countries of Latin America, the United States, of European Economic Community, Asia, etc.
We perform preventive maintenance and carry out repairs of all equipment, which are of cutting edge technology, in order to ensure proper operation.
In the same day we meet all service requests and in case of emergencies we deliver other equipment while the removed one is being repaired.
We train in handling the equipment in all nursing shifts by highly qualified personnel, ensuring correct operation.
The replacement of pumps to cutting-edge equipment is carried out free of charge for the Institution.
Gramón Bagó and Hospira Inc. have a strong Technovigilance system with immediate attention of Medical Department, Quality Assurance and Marketing Management in case of malfunction detection of an equipment involving a patient.
We are proud and we point out that in more than 28 years of operation we have not had any adverse effect on our infusion system.